Terms and Conditions

Effective Date: June 12, 2022
Last Updated: September 25, 2025

Welcome to Good Neighbor Services (the “Company,” “we,” “our,” or “us”). By accessing or using our website at www.goodneighbormemphis.com (the “Site”) or engaging with our remodeling and construction services, you (“you,” “your,” or “Client”) agree to these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree, please stop using the Site and our services immediately.

1. About Good Neighbor Services

Good Neighbor Services is a licensed not-for-profit and general contracting company based in Memphis, Tennessee.

We provide residential and commercial remodeling, renovation, landscaping, fencing, hardscaping, patio construction, kitchen and bathroom upgrades, and related services.
The information shared on our Site is for general awareness and should not be taken as architectural, engineering, or legal advice unless specifically noted.

2. Use of the Website

2.1 Eligibility

You must be at least eighteen (18) years old to use this Site or share personal information with us. By visiting or submitting a form, you confirm that you meet this requirement.

2.2 Permitted Use

You agree to use the Site for lawful purposes only and in accordance with these Terms. Acceptable use includes browsing services, submitting quote requests, or contacting our team.

You agree not to:

Upload or transmit any harmful, fraudulent, or illegal content;

Interfere with the Site’s security, network, or operations;

Copy, reproduce, or distribute any materials, text, or media from this Site without written consent.

3. Intellectual Property

All text, photos, graphics, videos, design elements, and the name “Good Neighbor Services” are protected by copyright and trademark law.
You may view and print limited portions of the Site for personal use, but redistribution, modification, or commercial use without written permission is prohibited.

4. Service Requests, Estimates & Payments

4.1 Estimates and Consultations

When you submit a request through the Site, a representative will review it and provide an estimate or schedule a consultation.
All quotes are subject to review, material availability, and project scope verification. Estimates are not binding until confirmed in writing.

4.2 Contracts and Scope of Work

A project officially begins once you sign a written agreement or service contract. That agreement outlines your project’s timeline, pricing, and terms. Verbal discussions or online inquiries alone do not constitute a formal contract.

4.3 Payments

Payments and deposits are required according to the terms of your signed contract. We may process payments through third-party platforms (for example, Stripe, Square, or bank transfer).
We reserve the right to pause work for late or missed payments and to modify project timelines accordingly.

4.4 Cancellations and Adjustments

Either party may request schedule adjustments before work begins. If a project must be cancelled or postponed, refund eligibility will follow your written contract terms.

5. Client Communication and Submissions

By submitting photos, documents, or messages through our Site or email, you grant us permission to use that material to provide services, communicate, and improve quality.
You agree not to send unlawful, obscene, infringing, or harmful content, and understand that we may archive communications as part of recordkeeping.

6. Third-Party Resources

We may link to third-party vendors or resources for materials, financing, or design inspiration. These links are for your convenience.
Good Neighbor Services is not responsible for the content, pricing, or policies of third-party websites or service providers.

7. Disclaimers

Our Site and services are provided “as is” and “as available.”
While we strive for accuracy, we make no guarantees regarding completeness, reliability, or that all content is up-to-date. Project photos and examples are for illustrative purposes only; actual results depend on materials, site conditions, and design preferences.

8. Limitation of Liability

To the maximum extent allowed by law, Good Neighbor Services, LLC and its team shall not be liable for any direct, indirect, incidental, or consequential damages—including lost profits, property damage, or delays—arising from your use of the Site or services.

9. Indemnification

You agree to indemnify and hold harmless Good Neighbor Services, LLC, its employees, contractors, and affiliates from any losses, damages, or claims arising from your misuse of our Site, violation of these Terms, or breach of contract.

10. Termination

We may suspend or terminate Site access or communication at any time if misuse or fraudulent activity is detected. Termination of online access does not affect any existing contract obligations.

11. Governing Law

These Terms are governed by the laws of the State of Tennessee.
Any disputes will be resolved exclusively in the courts located in Shelby County, Tennessee, and you consent to their jurisdiction.

12. Updates to Terms

We may modify these Terms periodically. Updates will be reflected with a new “Last Updated” date. Continued use of the Site after changes constitutes acceptance of the revised Terms.

13. Contact Information

Good Neighbor Services, LLC
📍 Memphis, TN 38117
📞 (901) 600-1748
📧 [email protected]
🌐 www.goodneighbormemphis.com